LogOn-Frequently Asked Questions (FAQ)

1. What is LogOn?

2. What makes LogOn different from the normal dial-up Internet accounts?

3. How do I use LogOn?

4. How long can I use my LogOn card?

5. How long is the validity period?

6. What happens if I do not exhaust my credit before the validity period?

7. What are the available denominations of LogOn cards?

8. Where can I buy LogOn cards?

9. How do I refill my account?

10. What is the tariff for LogOn?

11. What is the set up fee?

12. Does LogOn come with an email account?

13. How much does a POP email account cost?

14. Can I use LogOn cards at Internet cafes?

15. Whom do I contact if I need assistance in setting up my computer to use LogOn?

16. Does LogOn come with technical support?

17. How do I know what my balance is?

18. Can I change my personal information, like address and telephone number?

19. Can I change my password on the server myself? If so how often?

1. What is LogOn?

LogOn is a prepaid Internet card. It is the fast, easy and convenient way to access the Internet by dial-up on a pay-as-you-use basis. LogOn is a product of PINET Informatics Limited

 2. What makes LogOn different from the normal dial-up Internet accounts?

LogOn is different because it is in a card form and as such offers the advantages that come with this mode. These include minimal entry cost, widespread availability through dealers in most areas, and the ease of renewal of subscription through refill cards.

3. How do I use LogOn?

There are two processes.

•  Signing up

• Setting up Dial up Networking for connection

How to sign up (Directly from your PC)

Set up your dial up networking with the following parameters:

•         Access number: 2600878 (Prefix with 01 if outside Lagos)

•         Username: newuser

•         Password: passme

After connecting, open your browser and enter http://logon.pinet.com.ng

This would take you to our Web Registration Centre.

ALTERNATIVELY

Go to the website of PINET Informatics Limited www.pinet.com.ng/logon. You can get to the website from an existing Internet access point such as a cybercafé or an office/home with Internet connection.

On the site, click on “Sign Up (Activation)” and then complete the required online form. 

It is while filling the online form that you would be required to supply the PIN and Password at the back of the LogOn card. You would also have the opportunity to choose the ID (Username) and password you would be using to connect to the Internet.

 Setting up Dial up Networking

 Set up Dial up Networking using the ID (Username) and password you chose while signing up online. The access telephone numbers are: 2600878, 2645009, 2631499 (If outside Lagos, prefix with 01.).

 4. How long can I use my LogOn card?

You may use the card for as long as it has remaining credit balance, and within the validity period.

 5. How long is the validity period?

 Your card is valid for 90 days from the date of first use. This means you can use one card for 90 days so long as you still have credit on it. You must however refill before the expiration of this period, else your user name and password would by deleted and made available for other new users to pick.

 6. What happens if I do not exhaust my credit before the validity period?

You are required to recharge on or before the validity expiration date. Credits may not be carried over from one validity period to another.

 7. What are the available denominations of LogOn cards?

Presently there is only one denomination of LogOn cards, the N5,000 denomination. Lower and higher denominations would later be introduced.

 8. Where can I buy LogOn cards?

LogOn cards would be available at retail outlets in most localities. For specific details please visit our website www.pinet.com.ng/logon or look out for our posters and adverts.

 9. How do I refill my account?

Just buy a new refill LogOn card, scratch off the silver panels at the back to reveal the PIN and Password, go to www.pinet.com.ng/logon and click on “Web Self Care”, then enter your Username and Password. At the Web Self Care, click on “refill account”. Then enter your card’s PIN (prepaid card identifier) and password. Your account would automatically be credited with the value of the card you loaded.

 10. What is the tariff for LogOn?

10 (Ten) Naira per minute.

11. What is the set up fee?

Set up fee is the once-and-for-all charge at the inception of the account. It is paid for with the first N5,000 prepaid card used for the account. It comes with a complementary connect time worth N1,000.

 12. Does LogOn come with an email account?

It comes with free web-based email account at www.pinetmail.com. You may pick as many email accounts here as you want. A POP email account attracts a fee.

 13. How much does a POP email account cost?

N5000 per annum per account. You can subscribe to as many POP accounts as you want.

 14. Can I use LogOn cards at Internet cafes?

No. LogOn is for dial-up Internet access and not a cybercafé prepaid Internet slip. A computer and telephone is required to use LogOn.

 15. Whom do I contact if I need assistance in setting up my computer to use LogOn?

Generally most computer users would be able to set up their systems to use LogOn by following the instruction. If however you need assistance please consult your computer dealer.

 16. Does LogOn come with technical support?

Support by telephone is free. If absolutely necessary for our engineers to visit a subscriber’s home or office, we charge N5,000 per visit.

 17. How do I know what my balance is?

You can check your balance online by going to Web Self Care www.pinet.com.ng/logon.

 18. Can I change my personal information, like address and telephone number?

YES. Just go to www.pinet.com.ng/logon and update your personal information.

 19. Can I change my password on the server myself? If so how often?

You can, as often as you want from Web Self Care www.pinet.com.ng/logon.